Return Policy
You must notify us about your return within 14 days of receiving your order.
All returned products must be unused, unopened, and in their original factory-sealed packaging. Items that have been opened, used, altered, damaged, or otherwise tampered with cannot be returned.
Shipping Costs
Original shipping charges are generally non-refundable.
If the return is caused by our mistake, such as receiving the wrong product, we will cover all return shipping costs. For large or high-value packages, please contact us so we can help arrange the return. Return shipping expenses may be refunded to your credit card or provided as store credit.
If the return is not related to an error on our part—for example, you changed your mind after placing the order—you are responsible for all shipping costs.
Certain returned products may be subject to a 10% restocking fee.
Packages returned as “Refused,” “Undeliverable,” or for another reason caused by the customer may be charged a restocking fee of up to 30%. This fee helps cover the costs charged to us when a package is returned.
POKEBOOST is not responsible for packages that are lost or delivered incorrectly because the customer entered an incorrect shipping address. Please carefully check your address before completing your purchase.
Refund Processing
Refunds are generally processed within 3–5 days after we receive the returned product. In some cases, processing may take up to seven business days. During the busy holiday season, please allow up to two weeks for the refund or credit to appear.
Preparing Your Return
Please include:
The original invoice
Your order number
Pack all products carefully to prevent damage during shipping. We strongly recommend using a shipping service that provides tracking, as we cannot guarantee receipt of an untracked return.
Special Circumstances
Seller error:
If we sent you the wrong product or made another mistake, contact us immediately. Whenever possible, we will exchange the item for the correct one at no additional cost.
Shipping damage:
If your order arrived damaged, contact us as soon as possible so we can begin a shipping damage claim. To speed up the process, email photographs of the shipping box, packaging, and damaged product to customerservice@pokeboost.com.
Minor imperfections in the outer packaging, such as small bends, scratches, scuffs, or dents, are not considered product defects or shipping damage when the product itself is unaffected. These imperfections can occur during manufacturing, storage, handling, or shipping.
Collectors who require packaging in excellent condition should contact us when placing an order. We will try to select an item without visible packaging marks. Additional protective packaging may be available for an extra fee.
Refused or undeliverable packages:
Orders returned because of an incorrect address, purchaser error, or refused delivery may be subject to a restocking fee of up to 30%. The buyer is also responsible for all related shipping costs.
Non-Returnable Products
Unless otherwise required by law, the following products cannot be returned for safety reasons or to protect product integrity:
Digital game codes and products containing digital content
Food and other consumable products
Sealed cases containing random assortments
Blind bags, mystery packs, and similar products
Gift cards and gift codes
Customer Service
For assistance, contact Customer Service through our online contact form.
Remember to include your order number with every return.
